Sumtel Евгения Меметова
Task
The goal Sumtel came to us with: a new website should be convenient and a useful tool for customers.
Ideas and solutions
After the analytics phase, we decided to restructure the existing site completely and change its design. And (most importantly!) add the useful "features" and services to the customers. So first things first. A user visits the site and wants to see information about services in your city. 1. We have done all the content based on the geolocation. At the filling stage our content managers had to work hard, they put almost 3500 items of content for different regions! But the users' convenience is worth it. One of the most frequent scenarios on the website is to find information on rates. 2. We have developed a convenient selection system of rates. A user ticks the services and settings of interest, and the website selects the best offers. The rate is chosen, the decision is made, you need to activate the service. 3. The user checks whether the home is connected to the Sumtel network, gets a repairman, pays for the service,one can do all of these is on the website with easy and convenient services. By the way, there could be a transfer from one card to another. We know that modern users often change their place of residence. 4. A service "Move" have been developed for them, a simple form that will help to keep a personal account and quickly get connected to the new house. For regular customers Sumtel has a personal office. 5. The most common scenario is to know the status of account —was implemented in two ways: through personal account and through a special service. When you use the home Internet Sumtel-service specifies the subscriber's IP and shows the balance on the account without authorization in the personal office.
